45 working days to make your custom shoe.
• Spain: 24 hours (MRW)
• Europe: 4 days (UPS)
• Rest of the world: 7 days (UPS)
In case you need an express delivery contact us and we inform you about the options.
Taxes and fees. For deliveries outside the EU, the recipient is responsible for any taxes, fees, or customs that may accrue. Delays that may occur in customs, for reasons beyond our work, are not the responsibility of Swingz, so they can not be controlled.
In case of need to pay taxes or fees for the receipt of your package and not occur, the additional costs that are generated in the return of the product to Swingz, will be paid by the buyer.
Damages during transport. Damages caused during transport must be reported to the transport company upon receipt of goods. In turn, you must contact us and inform us of the defects and damages observed in the product to proceed with the relevant claims.
Custom Shoes No changes or refunds are allowed.
Incorrect Size Choice in shoes purchased from stock
They can be replaced by others in the stock area. There are 15 days to change the shoe as long as it has not been used.
By subject of customs in Canada, USA, Australia or China no change or refund is accepted.
SHIPPING AND MANUFACTURING TIME
Each shoe is personalized and is made exclusively for each of you, that is why the manufacturing time is between 20 and 30 working days.
From the moment you decide to get your Swingz pair and once made the deposit of the shoe, we will advise, advise and inform you of the status of your order in a personalized way until you have them in your hands.
We want you to be happy and totally satisfied with your Swingz, that is why we will make an advice throughout the process and if your shoes arrive with a defect or there is an error in the product you receive, we will take care of 100% of the total cost of the shoe until you’re satisfied. We will assume the expenses incurred provided it is not taxes and taxes generated in the country of destination (see section “taxes and fees”) and provided it is not a question that we have recommended you to choose otherwise.